Issue: POS will not load on a terminal or an error message is being displayed

 

Cali: Aloha

FK: Brink

 

 

Aloha: 

1. Locate the power button on the bottom right side of the display
2. Press the power button which will perform a Windows shutdown.
   • If the terminal does not respond, you will be required to perform a hard shutdown.
3. Wait 30 seconds then power on the terminal by pressing the power button. 
4. Wait for the POS to fully boot up before using
   • It can take up to 15 minutes for the terminal to load Aloha POS
5. If a problem still occurs, open a ticket with tech support.

 

 

 

Brink: 

1. Locate the green power button in the bottom right corner of the POS

2. Press and hold the power button (under the screen) for 5 seconds and wait for the POS to FULLY power down

3. Turn the POS back on by holding the power button for an additional 5 seconds

4. Wait for the POS to boot back up before using

5. If a problem still occurs, reach out to the tech team via phone or ticket