Issue: Manager (MP, AGM, AM, etc.) is unable to access the email account due to an incorrect password

Note: Before requesting a password reset, please reach out to your team members to see if they have the password

Requirements:

• Brand
• Location
• Location email address

Steps

• Open a ticket with tech support requesting a password reset
  • Category: Service Request
  • Service Request Type: Password Reset
  • Password Reset: MS Office
  • Brand: [Choose your location]
  • Open Ticket Channel: Ticketing System
  • Subject: Password Reset
  • You MUST include ALL parties that have access to the store email in the CC line of the ticket:

Once the password is reset, be sure that all parties with access to the store email know the new password.