Issue: Need to delete a payment from an order.  

Requirements:

• Login access to Brink terminals at the location in question
• Access at cashier level or higher
• Manager PIN (for deleting payment)

Steps:

1. While viewing the order, click on the payment itself from the order lane. This will highlight the payment in blue. 
2. Click "DELETE / VOID"
   
   
   
   
    
3. If the payment does not delete, or has issues, make sure the following conditions are met:
    
   1. You are on the original terminal of the order. 
      • To find out if you are on the original terminal - 
        • Log into the Brink Admin Portal
        • Select the Orders dropdown menu on the left
        • Select Open orders
        • Select your location from the dropdown and click "Apply Filters"
        • Find your order.  The Terminal listed under the Terminal column is the terminal that the order was started on 
           
   2. The original order is not part of a drawer that has already been checked out.  
      • If the current drawer checked in is not the original drawer from the order in question:
        • Checkout the current drawer. 
        • Undo the check out of the original drawer.
        • Delete the payment (using the steps listed above).
        • Checkout the original drawer (the one you're on now).
        • Undo the checkout of the drawer you need to be open for the shift.
           
4. If you've recreated the conditions of the original order and the payment does not delete, submit a tech ticket.