Level 1 

Issue: 

The "cash owed" (some managers call this the "deposit" since that's what its called in Compeat), shows different numbers based on when the sales summary report is run.  When they run the report at night to do their checkout, it tells them they need less cash owed than they have, which means their deposit is "OVER".   

When they run the report the next morning (which they'll do if they're over or under on their deposit), then the report will show the correct amount of cash owed.   

Requirements:  

None, there is no solution to this.  The only thing to do is give a canned response based on info from 24x7 and Brink.  

Canned Response:

1. Copy the below into your response, and fill in the brackets with the manager's name:

Hi [Manager], 

We're aware of this ongoing issue with Brink.  Unfortunately there isn't much that can be done about this.  Usually this happens when a Credit Card processor accidentally sends the same transaction through twice.   

When the POS runs the End of Day process, it picks up the duplicate transaction number, and deletes one of them.  This makes it look like there's a different amount owed.  

At first, it may not make sense why the credit card transaction would affect the deposit, but we've validated that Brink calculates the deposit in an unexpected way.  Instead of just adding up all the cash in the drawer, subtracting the starting amount, and then adding in the cash tips, Brink goes through this lengthy calculation of starting with total SALES, and then subtracting everything except cash. 

So when Brink subtracts credit card sales from the total sales to get the cash owed... if there's a duplicate transaction in there before end of day runs, it will look like you need less cash than you have, and then the next day it will be correct once end of day runs. 

We have a ticket in with Brink about this, but as this is baked into their code pretty deep, there's nothing we can do to fix it on our end currently.  

We are working to get a "calculation" for validating your cash owed by manually adding numbers together on the sales summary, and we'll communicate that out to you when we have it.  

Hope this helps!